Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Milestone Living, you'll play a pivotal role in managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.

What You'll Do:

• Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the MILESTONE brand experience.
• Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
• Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
• Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE’s business compliance guidelines.
• Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.